Return Policy
30-Day "Skin in the Game" Guarantee Policy
At L’AMARUE, we build more than products—we build relationships. Our goal is to be your skin’s trusted partner for the long run.
We stand fully behind the science, quality, and results of our products, and we want you to feel confident trying them. That’s why if you have any concerns with your first order, we invite you to reach out to us directly. Industry experts and research suggest that between 60%-80% of perceived ineffectiveness of beauty products is due to the brand not educating their customers well enough on the products purchased. We we want to help close this gap – because, odds are, you will love your products once we do our job well enough to teach you about them!
Instead of a blanket return policy, we handle concerns personally—case by case—with the same care and attention we put into formulating every bottle.
Here’s what you can expect:
• If your first purchase doesn’t meet your expectations, email us at team@shoplamarue.com within 30 days of receiving your order.
• Include your order number and a brief description of your experience. We genuinely want to understand and help solve issues and concerns with your products.
• Our customer care team will work with you to find the best solution: whether that’s personalized product guidance, a product exchange, or a refund.
Because when we say we’re here for your skin journey, we mean it.
Quick FAQ:
• Do you offer refunds? Yes, after working together to understand your experience. Our focus is on making sure you find the right solutions for your skin, not just offering refunds as a shortcut.
• Why handle it personally? Because your skin is totally unique! And because L’AMARUE is built on trust, not transactions.
• What if I order a lot of products? We recommend starting with 1–3 products to get to know how your skin responds to L’AMARUE’s bioactive system. We're happy to help guide you to your best starting point!
TL;DR Version
• Concerns? Email us within 30 days
• We work with you individually
• Exchanges, guidance, or rare refunds
• Our goal: long-term skin wins, not short-term shopping
Returns/Refunds: VIP Subscriptions
For items purchased on a Subscribe-and-Save plan on www.shoplamarue.com, any time prior to your upcoming recurring shipment ("auto-shipment"), you can create an account here with the email address you used to order with (or login to an existing account here) to manage your subscription shipments. This will allow you to skip a shipment, reschedule the shipment to a later time, edit the shipment frequency, pause your subscription, or cancel it.
Once your recurring shipment ("auto-shipment") is placed/processed, we are unable to cancel or refund the order. We reserve the right to refuse all returns, reshipments, items returned to sender, and refunds. We reserve the right to cancel and fully refund orders at our discretion.
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
Product Damage/Order Errors
In the rare occasion when a product arrives to you damaged, or the incorrect item(s) were shipped, please contact us at team@shoplamarue.com within 3 days of receiving your order. After we receive your written request, we will respond with further instructions about returning the Product(s) to us. Photos of the specific damage, default, or the whole order are required.
Results from and satisfaction of products may vary and cannot be guaranteed.
We reserve the right to evaluate all return requests. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We reserve the right to cancel and fully refund orders at our discretion.
Note on Natural Products
The use of natural ingredients and materials can result in inconsistent and/or non-standard coloration, texture, and/or scent. This inconsistency and/or non-standard coloration, texture, and/or scent does not mean that our products are spoiled or toxic. It is simply the result of products that are not ultra-processed.
That said, we want to make sure you're happy this your product(s)! If you have a concern about product quality or anything else, please get in touch at team@shoplamarue.com within 7 days of opening/first using your product, and we'll help sort it out for you :) We will typically require photos and/or detailed description(s).
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.