Return/Refund Policy
Return/Refund Policy
Returns/Refunds: Non-Subscription Orders
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, L'AMARUE reserves the right to refuse all returns, reshipments, items returned to sender, and refunds.
In the unlikely event that a product arrived damaged, please contact via email at team@shoplamarue.com within 72 hours of receipt. Photos of the issues must be included.
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
Returns/Refunds: VIP Subscriptions
For items purchased as part of a VIP Subscription on www.shoplamarue.com, any time prior to your upcoming recurring shipment ("auto-shipment"), you can create an account here with the email address you used to order with (or login to an existing account here) to manage your subscription shipments. This will allow you to skip a shipment, reschedule the shipment to a later time, edit the shipment frequency, pause your subscription, or cancel it.
Once your recurring shipment ("auto-shipment") is processed, we are unable to cancel or refund the order. We reserve the right to refuse all returns, reshipments, items returned to sender, and refunds.
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
Product Damage/Order Errors
In the rare occasion when a product arrives to you damaged, or the incorrect item(s) were shipped, please contact us at team@shoplamarue.com within 72 hours of receiving your order. After we receive your written request, we will respond with further instructions about returning the Product(s) to us. Photos of the specific damage, default, or the whole order are required.
Results from and satisfaction of products may vary and cannot be guaranteed.
We reserve the right to evaluate all return requests. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Product Concerns
The use of natural ingredients and materials can result in inconsistent and/or non-standard coloration, texture, and/or scent. This inconsistency and/or non-standard coloration, texture, and/or scent does not mean that our products are spoiled or toxic. It is simply the result of products that are not ultra-processed.
That said, we want to make sure you're happy this your product(s)! If you have a concern about product quality or anything else, please get in touch at team@shoplamarue.com within 7 days of opening/first using your product, and we'll help sort it out for you :) We will typically require photos and/or detailed description(s).
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
We encourage you to please reach out to us if you have any questions! We're here to help :)
Even our emails love you.
Return/Refund Policy
Returns/Refunds: Non-Subscription Orders
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, L'AMARUE reserves the right to refuse all returns, reshipments, items returned to sender, and refunds.
In the unlikely event that a product arrived damaged, please contact via email at team@shoplamarue.com within 72 hours of receipt. Photos of the issues must be included.
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
Returns/Refunds: VIP Subscriptions
For items purchased as part of a VIP Subscription on www.shoplamarue.com, any time prior to your upcoming recurring shipment ("auto-shipment"), you can create an account here with the email address you used to order with (or login to an existing account here) to manage your subscription shipments. This will allow you to skip a shipment, reschedule the shipment to a later time, edit the shipment frequency, pause your subscription, or cancel it.
Once your recurring shipment ("auto-shipment") is processed, we are unable to cancel or refund the order. We reserve the right to refuse all returns, reshipments, items returned to sender, and refunds.
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
Product Damage/Order Errors
In the rare occasion when a product arrives to you damaged, or the incorrect item(s) were shipped, please contact us at team@shoplamarue.com within 72 hours of receiving your order. After we receive your written request, we will respond with further instructions about returning the Product(s) to us. Photos of the specific damage, default, or the whole order are required.
Results from and satisfaction of products may vary and cannot be guaranteed.
We reserve the right to evaluate all return requests. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Product Concerns
The use of natural ingredients and materials can result in inconsistent and/or non-standard coloration, texture, and/or scent. This inconsistency and/or non-standard coloration, texture, and/or scent does not mean that our products are spoiled or toxic. It is simply the result of products that are not ultra-processed.
That said, we want to make sure you're happy this your product(s)! If you have a concern about product quality or anything else, please get in touch at team@shoplamarue.com within 7 days of opening/first using your product, and we'll help sort it out for you :) We will typically require photos and/or detailed description(s).
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
Even our emails love you.
