Return Policy
Standard Returns
If you’re not completely satisfied with your purchase, you may return unopened and unused items within 30 days of delivery for a refund or store credit. Please make sure all original components and packaging are included. Any items that are damaged or missing parts upon arrival to our facilities will not be eligible for a refund. Original shipping costs and return shipping will be deducted from your return total, along with a $5 restocking fee. Once an order is placed, it cannot be cancelled.
We know skincare is personal, and we’re happy to answer questions or guide you toward the best product fit! Just reach out to us at team@shoplamarue.com.
Industry experts and research suggest that 60%-80% of perceived ineffectiveness of beauty products is due to incorrect usage of the products purchased. We want to help close this gap because, odds are, you will actually love your products once we do our job well enough to teach you about them!
Our Skin in the Game Results Guarantee
We’re so confident in the science behind our bioactive formulas that we put skin in the game.
Here’s how it works:
60-Day Results Promise – In our trials, 95%+ of participants saw improvements in their complexion within 60 days. We expect you’ll see visible changes too — and not just under a microscope.
What You Need to Do – To qualify for a refund under this guarantee, document your skin’s progress: take photos before starting, during use, and at the 60-day mark, especially focusing on areas where you hope to see improvement.
Our Support – If you have questions or concerns at any point during your 60 days, email team@shoplamarue.com right away so we can help.
Additional Details – This guarantee does not apply to rare skin concerns (although lot of customers see benefits!) or ingredient allergies. If you have known sensitivities, please review our ingredient lists. This guarantee applies only to first orders for each product.
As a thank you for sharing your before-and-after photos, we’ll also give you $20 credit toward your next purchase.
Returns/Refunds: VIP Subscriptions
For items purchased on a Subscribe-and-Save plan on www.shoplamarue.com, any time prior to your upcoming recurring shipment ("auto-shipment"), you can create an account here with the email address you used to order with (or login to an existing account here) to manage your subscription shipments. This will allow you to skip a shipment, reschedule the shipment to a later time, edit the shipment frequency, pause your subscription, or cancel it.
Once your recurring shipment ("auto-shipment") is placed/processed, we are unable to cancel or refund the order. We reserve the right to refuse all returns, reshipments, items returned to sender, and refunds. We reserve the right to cancel and fully refund orders at our discretion.
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.
Order Issues
If your order arrives damaged, with defective packaging, or missing something, please contact us within 10 days of receiving your package so we can make it right.
Note on Natural Products
The use of natural ingredients and materials can result in inconsistent and/or non-standard coloration, texture, and/or scent. This inconsistency and/or non-standard coloration, texture, and/or scent does not mean that our products are spoiled or toxic. It is simply the result of products that are not ultra-processed.
That said, we want to make sure you're happy this your product(s)! If you have a concern about product quality or anything else, please get in touch at team@shoplamarue.com within 7 days of opening/first using your product, and we'll help sort it out for you :) We will typically require photos and/or detailed description(s).
Note from our team: Unfortunately, it's very hard with skincare products to guarantee a perfect outcome, as every individual's skin does react differently to different products (not just ours!). As such, our return policy reflects that we cannot guarantee how our products will work in each individual scenario, and don't have a satisfaction guarantee.